The National : THE NATIONAL Issue 3 2008
root it is unhappiness caused by the lack of linen. Angry, they look for stains on mattress protectors, stains on pillow cases. But by far tattiness of towels is worse: guests hate it!" Paul Hill, Berri. "We travel hundreds of kilometres to service our clients and keep 4 par for each customer. Sadly, we all know the last thing on any architect's mind in designing a hotel is a laundry area, or even a linen storage room. Q: Paul Shillabeer: "What are the Pros and Cons of an on- premise laundry compared to outside laundry. How do we convince hotels that they are better off with a commercial laundry service? A: Judith observed that too often "upstairs", they only see the dollar. "Yes! Let's put in a laundry, it will save us money!" They just don't appreciate laundry staff need more training than house-staff and trained laundry staff cannot be found at a moment's notice if you lose a staff member. Q: "Any pros to an OPL?" A: "Yes. If, for example, Qantas ground a flight on Sunday night and we are suddenly full up and have 40 people coming in and only 30 rooms ready, we could turn the washer on and get it done. Also, some other hotels, if they get overfull and want to walk their guest overflow to us, will send air crew. If they are arriving at 2.05am you had better have their bed ready at 2.05am!!! "For that reason, when we are working with an external laundry, we work on 1.5 par so that we are covered. We would rather have extra linen in the cupboard because our emergencies are sudden. Laundries will carry enough par." Andrew Hill observed hotels don't seem to budget for linen loss. Judith agreed. Some guests actually check in then strip the bed! She recalled one hotel where in just six months 25,000 towels disappeared -- probably to their guests. But they wouldn't buy replacements! Though with 200 staff the odd towel here and there also adds up. COMPUTER WISE Gill Davis, Postrans Gill Davis of Postrans Computers said "I grew up wanting to know how things work. I decided to make a computer program that would do what the customer wanted and needed to make money. Most customers have fairly specific needs. For example, a bus ticket machine: all it does is sell tickets. The driver doesn't have to remember how much for three stops, times, costs or any- thing. Press one or two buttons and out pops a ticket, and he can concentrate on driving the bus safely. "What if you could concentrate on running your laundry? Our system only handles laundry, but it does it beautifully and can access Quicken, Cashbook, MYOB. Pricing, products, client details, all can be updated quickly and easily. "Our system will map the most intelligent route for you, so you only make left hand turns to avoid traffic, using less petrol, less wear on the vehicle. It also has mapping and you can track your vehicle by GPS in real time. "The system is running at Novex Laundry in Bundaberg, and we have saved Novex 90 hours a month just by inputting dockets direct into their accounts package. "Here in South Australia, Paul Hill has been playing with the program for a couple of weeks. Werners deal with rounded bundles of 10s or 20s, depending on the product. He can get a shelf count from the motel 200km away so he already knows what is needed to go back. "The touch screen that staff access in the laundry is used for count in and out. It is easy to take stock out of circulation by 'disassigning' it. Damaged/worn out stock can be accounted for. 54 THE AUSTRALIAN NATIONAL DRYCLEANER & LAUNDERER, MAY/JUNE/JULY 2008 The Hill family from Werner Linen Service, Berri.
THE NATIONAL Issue 2 2008
THE NATIONAL Issue 1 2009