The National : THE NATIONAL Issue 3 2009
(1) DRY CLEANING COMPLAINTS • Fading of a floral printed cotton bedspread, labelled Linens’n’Things, care labelled Hand Wash in Cold Water (but not dry cleanable), following dry cleaning treatment, after verbal confirmation received from the retailer/manufacturer via the customer that dry cleaning could be used • Loss of gold print from a lady’s gold printed black ramie jacket, labelled Harry Who, care labelled Dry Clean Only (P), following a correct dry cleaning treatment • Severe discolouration in the grey edging in the form of a strong red tinge in an unlabelled yellow floral printed grey cotton bathrobe, following commercial laundering at 70̊C • Degradation of the colour and texture due to the development of a white lint-like effect in a man’s black ‘100% silk’ Armani Collezione shirt, labelled Dry Clean Only (P), following correct dry cleaning – the ‘fuzzy spandex’ effect • Development of stiffening and brittleness in a lady’s stone coloured PVC/polyurethane coat, labelled Sandra Steiner and care labelled Dry Cleanable (P), following correct dry cleaning • Severe disruption of the yarns in the form of yarn slippage at the waist of the skirt part of a diamante and lace trimmed metallic/silk skirted Zanzis wedding dress, labelled Dry Clean Only (P), following cleaning in the Green Earth dry cleaning solvent on the gentle cycle • Colour run from the black printed areas into white areas and areas of brown staining which have occurred in a lady’s black trimmed and printed white viscose/cotton dress, labelled Bracewell, and care labelled Dry Cleanable (P), following dry cleaning • Colour run from the black printed areas into the white areas in a lady’s white-trimmed black silk Diane von Furstenberg dress, care labelled Dry Clean Only (P), following correct dry cleaning • Interface separation on the front of a lady’s black acetate/polyester jacket, labelled Luxe By Brown Sugar, and care labelled Dry Clean Only (P), following correct dry cleaning • General stretching and distortion and the development of small holes within its knitted structure in a lady’s red and green printed knitted viscose rayon dress outer shell, labelled Max & Co tricot, and effectively care labelled Dry Clean Only (P), following correct dry cleaning • Development of yellow/light brown marks along the hem area of the bottom of the white train of a white wedding dress, labelled Pallas, with no fibre content or care labelling attached, during eighteen months’ storage, following dry cleaning according to the requirements of Dry Cleanable (P),– the dry cleaner has since attempted to use some conservative methods to remove this staining but they have not succeeded • The development of a small hole and adjacent fabric surface damage at the bottom of the right hand rear pocket in a pair of men’s olive- coloured woollen trousers, labelled Flair 18 THE AUSTRALIAN NATIONAL DRYCLEANER & LAUNDERER, VOL 59 #3 2009 If you haven’t yet taken the time to log on to Steve Pyott’s excellent and professional website for DCCAS, do yourself a favour and go to Http://www.drycleaningcomplaints.com On the left hand side of the home page you will see a table of options, go to Complaints Archive. This is a real treasure trove of information for the drycleaning industry. BELOW ARE SUMMARIES OF DRY CLEANING COMPLAINTS ANALYSED BY DCCAS – DRY CLEANING COMPLAINTS ARBITRATION SERVICES UP TO MAY 21ST, 2009. ONLINE, more information is available on each case by clicking [More] at the end of each Summary.
THE NATIONAL Jan - Feb 2010
THE NATIONAL Issue 2 2009