The National : NATIONAL AUG SEPT OCT 2015
48 THE AUSTRALIAN NATIONAL DRYCLEANER & LAUNDERER AUGUST SEPTEMBER OCTOBER 2015 True recognition comes form saying definitive, positiver things. “Alan, I saw how you handled that customer complaint today, you really listened to the customer and that calmed him down. Good job.” If you put someone’s wages up, they will appreciate it. But after a while, life adjusts to the new income level, and they don’t feel any more valued than before you raised their wages. So you see, money is not the whole picture. You need to tell people what you value about them, catch them doing something right, and praise them sincerely. Also engage them in a better appreciation of what they really do. An employee might think “I am washing towels. It’s what I do. Every day ... wash towels.” But if you explain to them that the people at the motel who just arrived, exhausted, tired from their trip, and really need to take a shower with soft clean towels, they will think of that person, of their own experience of travel and staying in a motel or hotel, at a holiday resort, and they will see that weary traveller in their mind and appreciate that they are making a very big difference to someone’s day. Maybe to the whole first impression someone has of our wonderful country! You just need to paint the picture for them. “Good morning” also goes a long way. Please don’t walk past your staff without saying hello, without looking at them. They are people. A little recognition goes a very long way. SIX WORDS The six words that can change your business and increase your productivity you have known since you were a child. GOOD MORNING THANK YOU WELL DONE Your company has the opportunity to work together for the common good. How often do you engage your employees to brainstorm problems or opportunities within the company? If you have a no holds barred approach to letting all of your people contribute, not just management “Here’s an idea, it might be crazy but ...” and you drill down, you might just find there is a germ of genius in there. Someone from the shop floor, that gut-brain in action. What do you do well? Start with your strengths and move towards what needs to happen. Thank you for having me here today to speak with you. Please contact me, I am more than happy to talk. Let me know what you got out of this, and what has resonated in your business. Linda invited delegates to say in touch and gave her email address and website: firstname.lastname@example.org www.lindachaousis.com Ed.: Wow. What a powerful speaker. Don’t dismiss visuali- sation and positive thinking as new age mumbo jumbo, there is a lot of scientific evi- dence to suggest we do create our own realities. Irene Cooper (Australian Linen Supply - VIC) with Leon Mcnamara (Alsco) and Kerry King (TAFE SA) found the weekend a positive experience. After her powerhouse presentation, Anthony Kingsley presented Linda Chaousis with a local bottle of wine on behalf of Members. A rousing round of applause showed their warm appreciation of her thought provoking address.
NATIONAL MAY JUNE JULY 2015
NATIONAL NOV DEC 2015