The National : APRIL MAY JUNE 2016
Let’s take a casual walk through your shirt plant, right now. I once wrote a 4-page checklist for a client, unimaginatively named “Plant Observations During A Walk-through”. (I’ll gladly send it to you. Just drop me a line at email@example.com). The person that I wrote it for never really understood it. The point is to promote “situational awareness”. That’s a term that I learned from my flight instructor over 20 years ago. It means that you must constantly be aware of what is going on around you because, if you don’t, you will suddenly find yourself in a bad place, wondering “how did this happen.” In truth, most often, all of the clues are all around you. In that document, there is a question that reads “Did UPS/Toll/Fedex come in today? If there is was a delivery, who signed for it?” The manager, on at least 3 occasions said to “What that has to with ‘plant productivity’, I’ll never understand.” Every time, I gave him the same answer. It means that you need to know what is going on around you. If you are unaware of something as simple as that, you will surely miss the minor, but terribly important, details of the plant operation. Let’s walk through your shirt plant, right now. We will start in the wash room. Ticks and Crosses, Yes/No or 1 - 10 – mark your plant as you see fit. Be consistent. o Are there shirts to wash? n o Are the machines running? n o Are they full to capacity? Or are they under-loaded, wasting time, energy and chemicals? n o If you put your palm to the glass, do you feel like you’re washing at the right temperature? n o Are there more shirts in queue, waiting to be washed? n o Are there shirts washed and waiting to be pressed? n o Are they covered tightly to assure that they remain amply damp? n o Are they in some logical order that will induce best service to the customer? n o Check some collars. Are your shirts coming out clean? n o Are the Rope-ties being used correctly? n o At the right places and tight? n Quality and Productivity. Now. Let’s observe the pressers. We are con- cerned about quality and productivity. Either one, without the other, is self defeating. Your presser is probably better at pressing than you are, so you need to fix that. Otherwise, you won’t be able to evaluate him/her. (Sorry, 22 THE AUSTRALIAN NATIONAL DRYCLEANER & LAUNDERER APRIL MAY JUNE 2016 PLANT WALK THROUGH PODCAST! HERE’S A BREAKING NEWS MOMENT! If you don’t know you have a problem, you can’t fix it.
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