The National : NOV DEC 2016
THE AUSTRALIAN NATIONAL DRYCLEANER & LAUNDERER NOVEMBER DECEMBER 2016 13 Karl had some pretty tough rules for expenses. “If you are spending over 55% for rent and labour, you are a dead man walking. You can start your recovery by increasing your income. “Last year I bought 44 stores, and shut down 13 of them within weeks. If you cannot build value at a location, close it down.” George said Karl is very energy efficient. with close attention to lighting, lagging of pipes, environmentally friendly solvents. He asked Karl to share with delegates the one thing he would advise smaller operators to do to improve their business. Karl once again turned the business world on its head, saying the “One thing makes a difference” theory is one he does not ascribe to.“You need to improve 1% on 100 things.” Karl insists. “Constantly improving every aspect of your business. To do that, you have to know your business. You have to improve your training, systems, machinery, utilities to improve the turnover and profitability of the store you have. “Some of the plants I see are quite ingenious in their efforts. Recycling coat-hanger, for example, can save you a lot of money. We use 100KW solar panels for co-generation to get hot water for free. “We got a grant to change all of our lighting and it saved us literally thousands of dollars. But don’t wait for a grant. Maybe you won’t have access to it. Just change your lighting to a better efficiency model and you will save money. There are plenty of people you can talk to about this. Some energy suppliers will come out and change your lights over for free. Have a look online. We know our daily carbon savings, how many trees we have saved, and the figure ticks over on our website, helping to prove our green credentials to our customers.” Karl said one way to improve business is to create a Wishlist. What would you change, if you could. Write down everything you can think of. Then start chipping away at it, bit by bit. Break things down to their smallest denominator for implementation.” George said “We have to start thinking like Karl. He works on his business, constantly fine- tuning it.” James Peuster urged drycleaners to BORROW SUCCESS. Seriously, you can see success being duplicated at multiple plants, you can learn how to be a better operator from Karl Chehade, of Karl Chehade Dry Cleaners, Adelaide, S.A., and now Brisbane, QLD.
SEPT OCT 2016