The National : DRY CLEANER MAY 2017
18 THE AUSTRALIAN NATIONAL DRYCLEANER & LAUNDERER MARCH APRIL MAY 2017 I know you are. We all get tired, we all get busy, but your Association may only put on a couple of events a year and it is worthwhile making the effort to attend. Phil and Jennie travel three hours from Newcastle to Sydney to attend DIA events, such as hearing James Peuster (The Route Man, USA) explain the advantages of running a Route Service. They were also at the opening of the new Laundry and Drycleaning Training School at Cardiff, and have put staff though Certificate Courses. STAFF AT PRIDE DRYCLEANING AND LAUNDRY There are, in total, 23 staff: permanent part time for the most part. They have two casuals and while it is their employee’s choice, having to write a letter every month to notify them of shifts coming up and offering them the option to change to perma- nent part time is time con- suming, however under the award this is a legal require- ment and has to be done. The complement includes 2 van drivers and alterations staff. Phil is the drycleaner, and Jennie is in charge of Marketing, Accounts and fills any area as required on the day within the factory. STAFF TRAINING AND CHANGING THE CULTURE It was interesting to put the staff through the LDCT Training School at Cardiff. Even the long time staffers learnt something, as the industry has not exactly stood still over the past forty years. Many of their staff are now in their 50s, though there are a couple of family teams, mother /daughter and sisters. Most employees have been in the industry since they were 15. “Part of the reason for putting them through the course was we were hoping to give them encouragement, recognition of their skills and prior learning. “Buying a long established business meant change was not always easy. We now have a strict “no alcohol, no smoking” policy. They can smoke outside the building, at the rear, but that’s it. “But our staff can also see it is not all about us, we are actively trying to make a better workplace for them. For example, we previously only had 4 utility presses, but as part of our improvement process have put in a shirt machine, trouser press, changed up the drycleaning and washer extractors to modern easy technology. “When the computers were first introduced, staff were resistant, they didn’t like it”, Jennie said, acknowledging that many in the area don’t have home computers, and it was very foreign to them. “Now we have added a new computer system for the counter tied to the Red Box, and they have embraced the change and they love it! Staff appreciate how easy it is for our customers. So many customers now expect fast easy service - our staff are happy always to say hello and talk to our customers happily giving personalized service but with the changing style of purchase and service some of our customers also prefer the quick non interaction of the Redbox. SOCIAL RESPONSIBILITY I was fascinated to hear that apart from local community involvement, (gift vouchers are always given to any local event or cause for raffle or prizes) such as supporting local soccer team The Jets and junior rugby teams, Pride Drycleaners and Laundry have become involved in support- ing community water wells in Africa! The company was very proud to have Sister Lucy and Viv Allanson (Moraba Aged Care) visit the Islington store.