The National : JUNE-SEPT 2017
HOWARD DUFFY ON SPOTTING Howard Duffy has forgotten more about spotting than most of us ever learn. His dedication to the industry continues unabated after 45 years. Always a contributor, Howard was aided this time around by a camera and tv screen rigged up by Daniel Hays, which allowed delegates to see close ups of Howard’s techniques, even if they were at the back of the crowd. And I think this is something we will see more of at future DIA events. Howard presented a sports jacket. The jacket was stained and it looked like rust. Could be blood. Could be oxidised oil. Could be caramelised sugar. These were aged stains of uncertain origin. “No spotting chemical can remove it. In fact, rust remover hasn’t moved it.” Howard told delegates. “How far do you go to satisfy your customer? At some point, you have to understand if you damage the garment further, you have bought it. Even if the damage made the jacket unwearable in the first place, in your opinion, it might not have been unwearable in the view of the customer. They could front up to the Small Claims Tribunal and say they jacket had small spots that didn’t worry them, but you ruined it and now they can’t wear it. “You should as a professional dry cleaner make all reasonable attempts to spot the garment, BUT and this is important, know your limitations. Know the limitations of the fabric and garment you are working on.” Which brings us to the topic that all drycleaners should be conversant with, Release Forms, Terms and Conditions. More on this next issue. You will read the full story on Howard’s Spotting Techniques when we report on DIA Queensland event in a coming issue of the NATIONAL. THE AUSTRALIAN NATIONAL DRYCLEANER & LAUNDERER JUNE JULY AUGUST SEPTEMBER 2017 31 Jenni Lyons and her son Daniel, from Pride Drycleaning, Islingon, chat with Howard Duffy, DIA Technical Officer.
DRY CLEANER MAY 2017