The National : JUNE-SEPT 2017
THE AUSTRALIAN NATIONAL DRYCLEANER & LAUNDERER JUNE JULY AUGUST SEPTEMBER 2017 55 what it takes to work and succeed in the laundry industry, and how involved management is the key to success. “Ours is not a sexy industry,” said Kerryn “but you wold be surprised what a passion some of your workers and staff have for their job, their company. You are here today, I believe, to learn, network, and succeed in the laundry industry. “This facility, we made it out of nothing. We opened in September last year. Currently we have thirty trainees, all unemployed, and all will go to Alsco Linen around the corner. Seven more are coming to us from the Maywell Group “Your laundry can also make good use of newly trained employees. “What do we all want? We want an industry that is sustainable. And that is not a problem. We are pretty much a future proof industry because we are an essential service. We are growing in healthcare, aged care, and hospitality. Sometimes it feels like we know more about the business than our clients. If you look at hotel guests, for example, 75% eat breakfast, 10% eat lunch, 15% eat dinner at the hotel ... but 100% sleep there! Yes, dining room linen is important, but bedroom linens and towels are absolutely critical to the hotel’s success. Yet time and again we see hotels spending all their money doing up the dining room. “How are we giving our employees growth and sustainability? How are we engaging our staff? We need to engage our staff in our laundries. Get them involved, give them training, it will make a difference to them and how they interact. Kerryn related an interesting anecdote. “We were training some Supervisors and when we did Cert III, “How A CBW Operates”, we found people from the floor who had no idea how it operates. They knew it washed, but it Only in Service for 12 Months • Lateral Fold Rear Return - Fully Programm • Auto Feed with Single Operator • Primus IFF50-320 Steam-Heated with Chrome Roller • Industrial Heated Drying Ironer Second Hand Primus IFF50 Priced To Sell, Be Quic mable rome Roller ck! Call Joe South on 0416 207 001 www richar 1 rdjay com au www.richardjay.com.au 1300 RICHARD (742 427) Kerryn Wollington, passionate about laundry.
DRY CLEANER MAY 2017