The National : OCTNOVDEC2017 DRYCLEANER
8 THE AUSTRALIAN NATIONAL DRYCLEANER & LAUNDERER OCTOBER NOVEMBER DECEMBER 2017 WELCOME Brian Tonkin, CEO and major DIA Enthusiast, welcomed the almost 40 delegates and guests to the DIA VIC Workshop. “John Murphy is amazing, I hadn't got the words out and he said “Yes!” regarding hosting this event at his plant.” Brian Tonkin enthused to Members at the Sunday morning workshop held at Penguin Drycleaners. “I've attached a slide shown at most workshops. To me it shows one of the fundamentals of small business, baby steps, always going upwards. Success is about searching and implementing the “one percenters” of improvement. Opportunities such as this workshop for members are such great value. Having attended numerous such events over the years I can vouch for new ideas but it gave me just as much satisfaction to give as well is get. “I read an article in a Qantas magazine regarding an interview with Kelly Slater, the American professional surfer known for his competitive prowess and style. He has been crowned World Surf League Champion a record 11 times, including 5 consecutive titles in 1994–98. He was asked what he does by way of recreation and replied “I go for a surf.” Good advice, enjoy what you do. When asked “What is your greatest strength he replied “I am never satisfied”. He was asked “What is your greatest weakness – (you can guess his reply). Baby steps. Love what you do. Brian takes such a deep personal interest in the industry. It was great to see Michael Murphy make a guest appearance. President Nick Bancroft was great as MC and kept the show on track. Brett showed what commitment is all about. We present one segment, cleaning wedding gowns, and hope you appreciate John’s expertise. DIA VICTORIA WEEKEND WORKSHOP AT PENGUIN DRYCLEANERS, BULLEEN Brian Tonkin, Brian Smith and Nick Bancroft.
JAN FEB MARCH 2018 DRYCLEANER