The National : DRYCLEANER MAY AUGUST 2019
management job at Audi to buy a dry cleaning business? “My main reason for leaving the role that I had been doing for 12 years was to own my business and have more family time and independence. I was already working long hours running a business for someone else. I regarded it as “mine” but at the end of the day, it wasn’t. “I had always had an itch to do something that was mine, and the timing was right to make the move. Why not take the plunge and go from fast cars to slow vans! Dry Cleaning seemed a logical choice as you could not buy the service on-line and thus be cut out of the market by overseas suppliers. Georges was available, an established business with 50/50 Dry cleaning and Commercial Laundry, and set hours of operation, which I saw as giving us more family time.” Adam added “I’m big on controlled processes, so we made changes to the work flow to gain time efficiencies. We then realised we needed to rebrand fast, to let the community know we were new owners and open for business. New signage, new colours, improved customer service and most importantly our quality. Quality improves when systems improve. “Before I took over I made contact with the DIA and the assistance that was offered was incredible. I also signed up and started my Certificate 3 in Dry Cleaning Operations before I had worked in our shop.” Joseph has been with Georges most of the past five years, and now that Tasmania has funding again for Training, he will complete the Certificate he started some time back. Nice to have the piece of paper that says you know, what you know. He is vital to our business. “Joe’s Customer Service is legendary. I always have customers praising him as well. When I am outside of work, people will make a comment on how fantastic he is. I know it! “Once I was in the business I found that assistance from other DIA members was amazing. The Tasmanian DIA members are a close group and are always willing to help. “I also had to learn to slow myself down and not rush into trying to change too much at once. I needed to improve the quality of our work and regain our position in the market place. “Staff are everything in a small business. Our guys are really part of the business and more than ‘staff’. It was vitally important to ensure our team understood the new direction and felt comfortable enough with me to offer their own input. 8 THE AUSTRALIAN NATIONAL DRYCLEANER & LAUNDERER MAY JUNE JULY AUGUST 2019 Forenta trouser topper, Horscroft utility press, with a plastic bagging station. The Cissell spotting station and Stelco chemicals are a winning combination.
DRYCLEANER JAN APRIL 2019